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Frequently Asked Questions


We helped a lot of beginners in CNC machines, if you have a basic knowledge of computers and are willing to spend a little time on learning, it is not too hard. When you ordered a CNC machine from STYLECNC, we will send the user manual and operating videos to you, you can also get the 24/7 free online service by calling, email, whatsapp, livechat or remote desktop with teamviewer.

STYLECNC provides free consultation, business solutions, quotations, and sales services for machines and accessories for sale, and provides technical support for transportation, distribution, installation, commissioning, operation, and repair of sold machines, and provides lifetime installation , debugging and maintenance services for software.

Pre-Sales Service

1. Free Sample Cutting Service: For free sample cutting/testing, please send us your CAD file (PLT, AI), we will do cutting in our factory and make video to show you the cutting process and result, or send samples to you to check the cutting quality.

2. Progressing Solution Design: According to customer’s product processing requirement, we can design the unique solution that supports higher manufacturing efficiency and better processing quality for customer. 

3. Customized Machine Design: According to customer's application, we may revise our CNC machine according to customer's convenience and high production efficiency. 

After-Sales Service and Technical Support

1. As a professional CNC machine manufacturer and supplier, STYLECNC will supply the CNC machine with training video and user's manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by remote, such as TeamViewer, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problems of installation, operation or adjusting.

2. You can come to our CNC machine factory for training. We will offer professional guidance, direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools and testing facility. Training Time: 3~5 days.

3. Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch. 

STYLECNC values your business and always attempts to provide you the best service and support.

No limited warranty is provided by STYLECNC unless your CNC machine was purchased from STYLECNC or an authorized distributor as well as an authorized reseller. Please see below for the warranty information.

As a top CNC machine brand & manufacturer in the world, STYLECNC promise:

1. 1-3 years for the whole CNC machine.

2. Long life-time maintenance, after-sale department will offer 24/7 English online support.

3. Except the damage artificially, we are responsible for offering the fittings free of charge during warranty.

4. After the warranty period expired, you only need to pay the actual maintenance cost.

5. Certificate support: CE, FDA, SGS.

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