STYLECNC»Service & Support»CNC FAQs»


  • There is a lot to consider before you buy a CNC machine. You have to decide what type of CNC machine you want, which features it needs to have, and how you're going to pay for it. The listed ways below are the payment methods we accept.

    Telegraphic Transfer

    TT (Telegraphic Transfer) is the method of payment by electronic transfer of funds from one bank account to another.

    Telegraphic transfers are also known as telex transfers, abbreviated TT. They can also refer to other types of transfers. The payment abbreviation, as is often the case, is utilized to speed discussions in professional circumstances. Telegraphic transfer is a fast nature of the transaction. Generally, the telegraphic transfer is complete within two to four business days, depending on the origin and destination of the transfer, as well as any currency exchange requirements.


    e-Checking is available to buyers with checking accounts from any bank in the United States.

    Credit Card

    Credit card payments with Visa or Mastercard are supported.

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  • 1. Usually, we will manufacture CNC machines as our common design.   

    2. Table sizes could be customized designs.

    3. Logos could be customized as your requirements.

    4. Colors could be customized as your requirements.

    5. Special configurations could be customer-oriented designing.

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  • 1. Focus lens for contamination: Clean focusing mirror.

    2. Focus relief laser engraving machine equipment whether changes: Re-adjust the focus.

    3. Light path is offset: Carefully adjustment of the optical path.

    4. Reflective lens is contaminated or damaged: Clean or replace the reflective lenses.

    5. Laser power is energized: Checking laser power supply circuit so that it is normal.

    6. Laser tube is damaged or aging: Replace the laser tube.

    7. Laser power supply is damaged: Replace the laser power.

    8. Cooling water is circulating flow: Clear cool water.

    9. The cooling water temperature is normal or not: Replace the clean cooling water to the temperature to normal.

    What I tell you about the laser weaker of laser engraving machine? we have to know how the above problems to be fixed, and welcome to our online support with laser engraving machine.

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  • If you're shopping for a new or used CNC machine in today's marketplace. This list explores the easy-to-flow steps a buyer would take to purchase a CNC machine. Let's begin.

    Step 1. Consult: we will recommend the most suitable CNC machines to you after being informed by your requirements.

    Step 2. Quotation: We will supply you with our detail quotation according to our consulted machines with the best quality and price.

    Step 3. Process Evaluation: Both sides carefully evaluate and discuss all the details of the order to exclude any misunderstanding.

    Step 4. Placing Order: If you have no doubts, we will send you the PI (Proforma Invoice), and then we will sign a sales contract.

    Step 5. Production: We will arrange the production as soon as receiving your signed sales contract and deposit. The latest news about production will be updated and informed to the buyer during the production.

    Step 6. Inspection: The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before out of factory.

    Step 7. Delivery: We will arrange the delivery as the terms in the contract after the confirmation by the buyer.

    Step 8. Custom Clearance: We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance.

    Step 9. Support and Service: We will offer professional technical support and service by Phone, Email, Skype, WhatsApp around the clock.

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  • Yes, we offer customer with CNC accessories including CNC router machine accessories (CNC router parts, CNC router bits, CNC router tools), CNC laser machine accessories, CNC plasma cutter accessories and CNC wood turning lathe machine accessories.

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  • You can find CNC router machines (CNC wood routers, stone carving machines, metal CNC machines, 3D CNC routers, 3 axis CNC routers, 4 axis CNC routers, and 5 axis CNC routers), CNC laser machines (laser marking machines, laser engraving machines, laser cutting machines, laser cleaning machines, and laser welding machines), CNC milling machines, CNC plasma cutting machines, CNC machining centers, CNC wood turning lathe machines, digital cutting machines, automatic edge banding machines, CNC spare parts, and other CNC machines from STYLECNC in over 180 countries from Europe, Africa, Mid east, America, Oceania and Southeast Asia, we can contact our customer to arrange a visit for you.

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  • We have free online training. You can come to STYLECNC for training in factory. We can also assign technician for door-to-door training with some charge.

    1. User Manual.

    We provide document instructions for CNC machine installation, operation and debugging steps with pictures and texts.

    2. Staff training.

    Prepare training plans and make training handouts. After you purchase STYLECNC CNC machine, we can provide systematic training for users.

    3. Telephone support.

    After we receive a user's technical support request or fault report, we will immediately contact the user by phone and guide the user to solve the problem.

    4. Remote connection service.

    After the customer authorizes, the technical support personnel can enter the customer's system through a remote connection to help the customer solve the problem. It can be remotely connected to the customer's system to make programming adjustments on the customer's system, so as to ensure that the system produces the maximum benefit for the user.

    5. On-site service.

    Under the authorization of the customer, enter the customer's software management system, regularly check the system operation status, and predict the possible problems of the CNC machine in the future; if the engineer needs to understand the judgment and solve the problem on the spot, our company will arrange the engineer as soon as possible at the fastest speed rush to the scene.

    6. Regularly visit customers.

    After the user purchases the CNC machine, arrange after-sales engineers to visit the customer regularly (online or on-site visits). On the one hand, prevent failures, and on the other hand, respond to various problems in a timely manner. You can also ask the user Some experiences or suggestions during the process can be used as suggestions for CNC machine optimization in the future.

    7. Establish a dedicated emergency response team.

    To ensure that when emergencies occur, technical personnel can be called quickly, emergency technical plans are formulated immediately, and problems are solved first.

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  • Due to the complexity of the machine tool, the manufacturing cycle is different, and the shipping time is also different for different locations.

    1. For 3 axis CNC router and milling machine with standard specification, usually 7-15 days.

    2. For 4 axis CNC router and mill with standard specification, usually 20-30 days.

    3. For high end 5 axis CNC machine, OEM or Non-standard models, usually 60 days.

    4. For laser engraver, laser cutter, laser marking machine, laser cleaning machine, laser welding machine usually 5-10 days.

    5. For high power laser cutting machine, usually 30-50 days.

    6. For CNC wood turning lathe machine, usually 7-10 days.

    7. For CNC plasma cutter & table kits, usually 7-10 days.

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  • Yes, we offer paid/free ArtCAM, Type3, Mach3, Cabinet Vision, Alphacam, UcanCAM, LaserCut, CypCut, CypOne, RDWorks, EZCAD, Laser GRBL, Inkscape, EzGraver, SolveSpace, LaserWeb, LightBurn, Archicad, and more software with CNC machines purchased from STYLECNC, so it will be more convenient for you to operate the machine.

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  • We helped a lot of beginners in CNC machines, if you have a basic knowledge of computers and are willing to spend a little time on learning, it is not too hard. When you ordered a CNC machine from STYLECNC, we will send the user manual and operating videos to you, you can also get the 24/7 free online service by calling, email, whatsapp, livechat or remote desktop with teamviewer.

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