Service & Support
Service & Support
1. Adhere to the service tenet of customer first, the product quality as our life, the clients' source is the enterprise's wealth.
2. Excellent machine with high rate of ruturns, which could bring continuous profit to your business.
3. Credit and professional manufacturer with over 10 years history, mature advanced technology and humanization management.
4. Rigorous and strict quality control and inspection, to make sure each CNC machine in best working condition before delivery.
5. Quick and convenient One-stop services, which will save the clients' trouble.
6. Perfect after-sales service system:
6.1. The engineers are available for being dispatched overseas for installation, commissioning or even after-sales service.
6.2. Professional remote technical support is available around the clock, by phone or online instant messenger software, such as Skype, WhatsApp, and STYLECNC Messager.
6.3. Free training is available from us to teach you how to use the CNC machine or even the control software.
6.4. The spare parts could be supplied in the whole service life of the machine, which is free in warranty time.
1. Warranty & After-sale Service?
1.1. One year or more warranty for different CNC machines under normal use and we supply lifetime maintenance.
1.2. Technical support by Phone, Email, Skype, Whatsapp around the clock.
1.3. Free training to make sure you master the operation of the CNC machine.
1.4. Friendly English user manual, popular and easy to understand.
2. Customization Service Available?
2.1. Usually, we will manufacture CNC machines as our common design.
2.2. Table sizes could be customized designs.
2.3. Logos could be customized as your requirements.
2.4. Colors could be customized as your requirements.
2.5. Special configurations could be customer-oriented designing.
3. Shipping Time?
3.1. For 3 axis machine with standard specification, usually 7-15 days.
3.2. For 4 axis machine with standard specification, usually 20-30 days.
3.3. For 5 axis machine, OEM or Non-standard models, usually 60 days.
3.4. For laser engraving machine, laser marking machine, usually 5-10 days.
3.5. For high power laser cutting machine, usually 30-50 days.
3.6. For CNC wood turning lathe machine, usually 7-10 days.
3.7. For CNC plasma cutting machine, usually 7-10 days.
4. Payment Terms?
4.1. T/T (Telegraphic Transfer)
T/T (Telegraphic Transfer) is the method of payment by electronic transfer of funds from one bank account to another.
Telegraphic transfers are also known as telex transfers, abbreviated T/T. They can also refer to other types of transfers. The payment abbreviation, as is often the case, is utilized to speed discussions in professional circumstances. Telegraphic transfer is a fast nature of the transaction. Generally, the telegraphic transfer is complete within two to four business days, depending on the origin and destination of the transfer, as well as any currency exchange requirements.
4.3. Credit Card
Credit card payments with Visa, Mastercard and American Express are supported.
4.4. Alibaba Trade Assurance
Trade Assurance is a free order protection service offered by Alibaba.com that's designed to help create trust between buyers and suppliers. Alibaba Trade Assurance ensures your product is produced to the quality you expect, paid for securely, and shipped on time.
5. How to buy CNC machine from STYLECNC?
5.1. Consult: We will recommend the most suitable CNC machines to you after being informed by your requirements.
5.2. Quotation: We will supply you with our detail quotation according to our consulted machines with the best quality and price.
5.3. Process Evaluation: Both sides carefully evaluate and discuss all the details of the order to exclude any misunderstanding.
5.4. Placing Order: If you have no doubts, we will send you the PI (Proforma Invoice), and then we will sign a sales contract.
5.5. Production: We will arrange the production as soon as receiving your signed sales contract and deposit. The latest news about production will be updated and informed to the buyer during the production.
5.6. Inspection: The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before out of factory.
5.7. Shipping: We will arrange the delivery as the terms in the contract after the confirmation by the buyer.
5.8. Custom Clearance: We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance.
5.9. Support & Service: We will offer professional technical support and customer service by Phone, Email, Skype, Online Live Chat, WhatsApp around the clock.
6. STYLECNC CNC Machine Production Process.